Privacy Policy

Last Updated: 03/11/2025

1. Who We Are

This Privacy Policy describes how GuestLaunch, operated by Ugwu Ventures Ltd, registered office: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom (“we”, “us”, “our”), collects, uses, and protects your personal information when you use our website or services.

We are the data controller for the purposes of UK data protection law.

2. Scope of This Policy

This policy applies to: Visitors to our website at nicole.holidayfuture.com.

Guests or potential guests making inquiries or bookings with us directly or through partner platforms (e.g. Hostaway, Airbnb, Booking.com).

It does not apply to information collected offline or via third-party platforms outside of our control.

3. Information We Collect

We may collect and process the following types of personal information:

  • Identity data: name, email address, phone number, and postal address.
  • Booking data: stay dates, property details, payment information (processed securely by our payment partners), and guest preferences.
  • Communication data: any messages, reviews, or inquiries you send to us.
  • Technical data: IP address, browser type, device information, and website usage statistics (via analytics tools and cookies).

4. How We Use Your Information

We use your personal information to:

  • Process and confirm bookings and payments.
  • Communicate with you about your stay or inquiry.
  • Manage our properties, reservations, and guest records.
  • Comply with legal or tax obligations.
  • Improve our website and guest experience.
  • Send service or marketing updates where you have opted in.

We will never sell or rent your personal data.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: to perform our obligations when you make a booking or inquiry.
  • Legitimate Interests: to manage operations, improve services, and prevent fraud.
  • Consent: when you opt in to marketing or provide optional information.
  • Legal Obligation: to comply with UK tax, safety, or recordkeeping requirements.

6. Data Sharing

We may share your data with:

  • Payment processors (for secure transaction handling).
  • Booking platforms (e.g. Airbnb, Hostaway, Booking.com) for reservation management.
  • Service providers such as cleaners, maintenance staff, or check-in personnel when necessary for your stay.
  • Legal or regulatory authorities if required by law.

All third parties are required to handle your data securely and only use it for agreed purposes.

7. Cookies and Tracking

Our website uses cookies to improve user experience, analyse traffic, and remember preferences.

You can control or disable cookies in your browser settings, but some features may not function correctly if you do so.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil our contractual and legal obligations.
  • Handle potential disputes.
  • Meet HMRC and recordkeeping requirements (normally up to 6 years).

After this period, data will be securely deleted or anonymised.

9. Your Data Protection Rights (UK GDPR)

You have the following rights:

Access: to request a copy of your personal data.

  • Rectification: to correct inaccurate or incomplete information.
  • Erasure: to request deletion of your personal data (subject to legal requirements).
  • Restriction: to request limits on how your data is used.
  • Portability: to request transfer of your data to another controller.
  • Objection: to object to processing where we rely on legitimate interests or marketing.

10. Children’s Privacy

Our services are not directed at individuals under 18.

We do not knowingly collect personal data from children.

If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

11. Data Security

We implement appropriate technical and organisational measures to protect your information, including encrypted connections, restricted access, and secure servers.

However, no online system can be guaranteed 100% secure.

12. Transfers Outside the UK

If data is transferred outside the UK (for example, via international booking or hosting platforms), we ensure adequate protection is in place through approved data transfer mechanisms such as Standard Contractual Clauses.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The latest version will always be available on our website with the date of last revision shown above.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Data Protection Officer – Ugwu Ventures Ltd - 07535664381

🏢 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom


If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

Privacy Policy